Question 1

How long does integration take?

Accepted Answer

2–4 weeks per module. You provide your catalog (CSV, JSON, or XML) and documents (FAQs, policies). We handle indexing, embedding, widget configuration, and testing.

Question 2

Do I need to change my tech stack?

Accepted Answer

No. exfinity is API-first. Our modules integrate via REST API or embeddable widgets. Your existing website, app, or booking engine stays untouched.

Question 3

Is this a ChatGPT wrapper?

Accepted Answer

No. We use RAG (Retrieval Augmented Generation) — the AI only answers from your own data. No hallucinations. No internet search. Your documents, your products, your truth.

Question 4

What about data privacy and GDPR?

Accepted Answer

EU-hosted (Frankfurt, eu-central-1). GDPR-native. Multi-tenant isolation — your customer data is completely separated from other tenants.

Question 5

Can I start with just one module?

Accepted Answer

Yes. Each module works standalone. Start with AI Helpdesk or AI Search to prove value, then add more modules as you grow.

Question 6

What languages are supported?

Accepted Answer

6 languages out of the box: German, English, French, Spanish, Italian, Dutch. Auto-detection included. More languages on request.

Question 7

How does pricing work?

Accepted Answer

Per module, per month. Starter at €750/mo, Growth at €2,000/mo, Enterprise at €5,000+/mo. Volume-based with transparent overage costs. Multi-module discounts available.

AI Helpdesk

AI Search

AI Content

AI Visibility

White-Label

Human in the Loop

AI Helpdesk

AI Search

AI Content

Starter

Growth

Enterprise