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AI for Experience & Ticketing

AI That Knows
Your Products

Automate 40-60% of standard support requests. Lift search conversion 17-25% on industry benchmarks. Scale content across 6 languages. Four AI modules built for experience and ticketing companies.

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AI Helpdesk Online

Can I cancel my wine tasting booking?

0
AI Modules
0
Languages
0+
Combined years in the experience business
2-4
Weeks per module

Built with

MCP Standard
RAG
EU data residency GDPR Native
Multi-Tenant
4 Modules

Your catalog, our AI

Each module works standalone or together. Start with one, add more as you grow.

AI Helpdesk

40-60% automation

Answers customer questions from your own documents. 24/7, 6 languages. Only from approved sources, and escalates when unsure.

Where is the meeting point for the bike tour?

Meet at Café Mozart, Albertinaplatz 2, Vienna. Look for the orange flag. ✓ Source: bike-tour-details.pdf

AI Search

'Romantic evening for two' finds dinner cruises and spa packages, not just products with 'romantic' in the title. Turns natural-language intent into more qualified bookings, +17-25% conversion on industry benchmarks.

family fun outdoors
🚴
Family Bike Adventure
96%
🌿
Nature Treasure Hunt
91%
🧗
Kids Climbing Park
84%

AI Content

Descriptions and translations from real data, in seconds, not weeks. Up to 99% cheaper than agency copy.

EN DE FR ES
Sunset Wine Cruise
SEO score: 94

AI Visibility

MCP

Ask ChatGPT to book an experience and it recommends Viator, not you. AI Visibility makes your catalog discoverable to AI assistants through MCP, with booking through connected supplier tools.

🤖
I found 3 experiences in Vienna via exfinity:
① Sunset Wine Cruise · €89
② Schönbrunn VIP Tour · €65
③ Danube Dinner Cruise · €129
Built For You

Who we help

Experience Marketplaces

Thousands of products, identical descriptions, high support volume. 'How do I redeem my voucher?', 50 times a day.

Helpdesk Search Content Visibility

Ticketing Platforms

100,000+ events, repetitive support per show. 'Where's my ticket?' 'Can I rebook?' Most of it handled automatically, with escalation when it matters.

Helpdesk Search Visibility

Travel & OTAs

Complex packages across languages. Musical + hotel + transfer. Your content team can't scale, but our AI can.

Helpdesk Search Content Visibility

Booking Software

Your customers want AI features. You lack AI expertise. White-label our modules: your brand, our technology.

Helpdesk Search Content Visibility

Why exfinity

Not another AI chatbot. Not a slide deck. A working platform built for your industry.

It exists

8 services, 8 AI agents, 23 MCP tools. Production-grade architecture, tested with real catalog and support content. Not a slide deck.

Domain-specific

Our AI understands availability slots, cancellation terms, weather dependencies. Most generic AI tools aren't built for that.

White-Label

Your customers see your brand, not ours. Multi-tenant from the ground up. Each customer gets their own isolated, branded tenant.

Human-in-the-Loop

AI generates, humans review. Your team stays in control. Escalation to agents when needed.

Under the hood

Built deeper than a chatbot

One platform, one knowledge and AI layer behind all four modules. Not a chatbot, the AI infrastructure for experience commerce.

Knowledge Graph

Your catalog becomes a connected graph. The AI knows which products relate, what's trending, and which customer questions you can't answer yet.

Self-improving

Every unanswered question becomes a learning candidate. The system spots gaps and gets better from real conversations.

Compliance-first

Human approval gates, an HMAC-signed audit log with 90-day retention. Order records kept for 10 years where legally required. GDPR export and erasure built in.

Trust & Security

Full traceability

Every AI decision is logged. Execution chains and change history show exactly what the AI did, and why.

API-first

Use it as plug-and-play widgets, or call the same functions directly from your CRM, CMS, backoffice or merchant portal. MCP-native, open to external AI tools.

0 / 15

Across 15 mid-market experience and ticketing players in DACH, none run customer-facing domain-specific AI in production today.

Experience Marketplaces 0%

No AI chatbot, keyword search only

Ticketing Platforms 0%

One chatbot exists, organizer-side and in testing

Travel / OTAs 0%

Content chaos at scale, no AI search

The window is open. Early movers will define the category.

The math works

Example: a mid-to-large merchant with 9,000 products and ~50,000 support requests per month, with all four modules live.

AI Helpdesk

Requests automated 40-60%
Tickets deflected / mo 20,000-30,000
Saved at €8/ticket €160,000-240,000/mo

AI Search

Search type Semantic, not keyword
Conversion uplift +17-25%

More qualified bookings from the same traffic.

AI Content

Products × languages 9,000 × 2 = 18,000
Agency rate / description ~€24
Saved vs agency (one-time) €432,000

2 of 6 supported languages, conservative.

AI Visibility

MCP
Discoverable in AI assistants
Today goes to competitors
Upside New demand channel

With all four modules live

€160k-240k/mo

Helpdesk savings alone, illustrative on industry benchmarks.

Plus +17-25% search conversion uplift and €432,000 one-time content savings, on top.

Custom pricing, scoped to your volume. Talk to us.

Pricing built around your setup

Custom, scoped to your catalog, volume and modules. We work it out together in a short call.

Custom pricing

Get a tailored plan

Pick the modules you need. We scope volume and price to your business in a short call.

AI Helpdesk AI Search AI Content AI Visibility
Talk to Sales

Frequently asked questions

How long does integration take?
2-4 weeks per module. You provide your catalog (CSV, JSON, or XML) and documents (FAQs, policies). We handle indexing, embedding, widget configuration, and testing.
Do I need to change my tech stack?
No. exfinity is API-first. Our modules integrate via REST API or embeddable widgets. Your existing website, app, or booking engine stays untouched.
Is this a ChatGPT wrapper?
No. We use RAG (Retrieval Augmented Generation): the AI answers only from your own approved sources and escalates when unsure. No open internet search. Your documents, your products, your truth.
What about data privacy and GDPR?
Your data is hosted in the EU (Frankfurt, eu-central-1). GDPR-native. Multi-tenant isolation: your customer data is completely separated from other tenants.
Can I start with just one module?
Yes. Each module works standalone. Start with AI Helpdesk or AI Search to prove value, then add more modules as you grow.
What languages are supported?
6 languages out of the box: German, English, French, Spanish, Italian, Dutch. Auto-detection included. More languages on request.
How does pricing work?
Custom, scoped to your catalog, volume and modules. We work out a plan with you in a short call.
Free, no commitment

See your AI gap

Ask ChatGPT to book an experience at your company. It won't know you. That's the problem, and it's getting worse as AI search grows.

We'll show you what AI visibility looks like, for free, in a 30-minute call.

Prefer email? office@exfinity.ai

Prefer to see it on your own catalog? We'll build you a live demo with your products first.

EU data residency, DPA ready Live in 2-4 weeks No commitment required
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